Website Accessibility
Fastrip is committed to ensuring accessibility of its website for people with disabilities. All reasonable efforts have been made to ensure that the pages of this website are accessible in accordance with Section 508 of the Rehabilitation Act.
Fastrip has adopted the World Wide Web Consortium’s Web Content Accessibility Guidelines 1.0, Conformance Level “Double-A” for existing and new content produced by our organization. Periodic reviews are conducted to ensure that the content provided on our site by third-party developers meets these standards.
Complaints that a Fastrip program, service, or activity is not accessible to persons with disabilities should be directed to the Fastrip Customer Service via telephone at (888) 292-8832.
ADA Grievance Procedure
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990. It may be used by anyone who wishes to file a complaint alleging discrimination based on disability in the provision of services, activities, programs, or benefits by Fastrip (Fastrip). Fastrip’s Personnel Policy governs employment-related complaints of disability discrimination.
The complaint must be in writing and include information about the alleged discrimination, such as the complainant's name, address, and phone number, as well as the location, date, and description of the incident. Alternative reasonable means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint must be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to:
General Manager
Fastrip Food Stores Inc.
PO Box 82515
Bakersfield CA 93380-2515
Within 15 calendar days after receipt of the complaint, the General Manager or their designee will meet with the complainant to discuss the complaint and potential resolutions. Within 15 calendar days of the meeting, the General Manager or his or her designee will respond in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the company and offer options for substantive resolution of the complaint.
If the response by the General Manager or his or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the President of the company or his or her designee.
Within 15 calendar days after receipt of the appeal, the President of the company or his or her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the President of the company or his or her designee will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the General Manager or his or her designee appeals to the President of the company or his or her designee, and responses from these two offices will be retained by the company for at least 3 years, after which time the records will be appropriately discarded.
Approved by the Fastrip President 5-25-16